Shipping Policy

Everything at Tommy Labs is printed to order, so your item needs a little time on the print bed before it hits the road. Here's how shipping works.

1. Processing Time

• Orders are printed in the order they're received.
• Typical production time: 3–7 business days after payment, depending on the item and current queue.
• Larger or complex pieces, and custom orders, may take longer — we'll tell you an estimated timeline before you commit.
• You'll get a notification when your order ships, with tracking information where available.

2. Shipping Destinations & Carriers

We currently ship within the United States via USPS, UPS, or FedEx (carrier chosen at dispatch based on size and destination). International shipping may be available on request — contact us for a quote.

3. Shipping Costs & Transit Times

Service	Estimated Transit	Notes
Standard (US)	3–7 business days	Calculated at checkout
Priority / Expedited	1–3 business days	Available on request
International	7–21 business days	By quote; duties/taxes are buyer's responsibility

Shipping costs are calculated at checkout based on your address and the size/weight of your items. Transit times are estimates provided by the carrier and are not guaranteed.

4. Order Tracking

Most orders ship with tracking. You'll receive the tracking number by email when your order ships. If your tracking link doesn't update for more than a few days, contact us and we'll investigate.

5. Lost, Damaged, or Delayed Packages

• Damage in transit: If your item arrives damaged, email us photos within 7 days of delivery and we'll replace or refund it at no cost to you.
• Lost package: If a package shows delivered but you haven't received it, contact us and your carrier within 7 days so we can file a claim together.
• Delays: Weather, carrier backlogs, and holiday volume can delay delivery. We're not liable for carrier delays but will help you track and, if needed, reship.

6. Incorrect Address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment — reshipment costs are your responsibility. If you prefer a refund instead, the refund will be issued minus our original shipping cost.

7. Combined / Multiple Orders

Ordering multiple items in one checkout keeps shipping simple — we combine them into one package where possible. If items in a single order ship separately, we won't charge you extra for the additional packages.

8. Contact